SAI RESCUE loves to see happy customers. Your satisfaction is our happy tail. If you wish to return or exchange any item please advise us within 14 days of receipt. The merchandise must be returned in new and unused condition, with tags and accompanied by return form to assure full credit. The refund will be credited to the original credit card used for payment.  

Our merchandise quantities are limited and the exchange process with the shipping can take a few days making it likely that the item(s) you want will no longer be available. To guarantee that you get the new item you wish to exchange for, we recommend that you place a new order and return the unwanted item for a refund. When we receive your return the refund will be issued as long as it meets the refund requirements mentioned above.  

Please note that shipping and handling charges for returns will not be refunded. 

We strongly recommend shipping return merchandise via a traceable carrier for tracking purposes and requesting adequate insurance to cover purchase price of shipment. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.  

Please send the return package to: 

SAI RESCUE 

Attn: Returns  

601NE 36st, Suite 1704 

Miami, Florida 33137 

Thank you! ♡